The following must be submitted to the Assurer for every claim

  • Fully completed claim control
  • Certified copy of death Certificate
  • Copy of the BI – 1663 form (Notification/Registration of death/stillbirth)
  • Certified copies of the deceased and claimant’s identity document/Birth certificate
  • Letter of confirmation from the undertaker conducting the funeral
  • SAPS report (In respect of death by unnatural cause)
  • In case of a still birth, a death certificate and a letter by the attending medical practitioner indicating the gestation period
  • Certified copy of the bank statement of the beneficiary/claimant (not older than 3 months)
  • Marriage Certificate (where applicable)
  • In case where there is no copy of the identity document available for the deceased or claimant, an affidavit or letter from Home-affairs must be submitted. If the claimant does not have an identity document, proof of application for an identity document must be submitted with the claim documents
  • The membership number of the particular member
  • If the child is over the age of 21 years but younger than 26, confirmation from the registered public education institution that he/she was a full-time registered student at the time of death and wholly dependent upon the assured for his/her maintenance


No claim in regard to the death of a person covered under the scheme will be accepted unless written notification to the Assurer thereof is given and/or should premiums be in arrears as at the date of death
No benefits will be payable if a new member dies within (6) six months of becoming or being reinstated as a life Assured under the scheme, unless such death occurs as a result of an accident (suicide excluded) No claim in regard to the death of a person covered under the scheme will be accepted unless written notification to the Assurer thereof is given and/or should premiums be in arrears as at the date of death .


You can also pay at the following stores